We offer 5-day trials on all saddles.
The 5-day trial begins the day you receive the saddle. If you decide to send the saddle back, it must be returned by the 6th day of the trial. If you decide to send the saddle back after a trial, it must be in the mail on its way back by the 6th day of the trial. Please follow the instructions on the Return Card that was with your saddle shipment. Use the return label provided and drop the saddle off at any UPS Store or UPS access point. All return shipments are $50 and they include full insurance. The return shipping fee will be deducted from your refund.
Once we get the saddle back and confirm that it is in the same condition in which it left, then we will refund your full payment (minus shipping costs and restocking fee) within 24 hours.
There is a $75 restocking fee for all saddles returned from trial. However, you will never pay a restocking fee if you end up purchasing a saddle from Highline Tack, no matter how many saddles you try. If a saddle is returned, the restocking fee will be taken out of the refund, but it will be used as a credit towards the next saddle purchase.
We do not offer trials or returns on apparel, tack or accessories. If you are not sure about the size or condition of an item, please contact us and we can provide you with further details.
All products (unless otherwise specified) are sold in pre-owned condition.
Contact me at firstname.lastname@example.org with any questions or concerns.